Return And Refund Policy

At Apextide, we are committed to delivering high-quality products and ensuring customer satisfaction. Please review our return and refund policy below.

🔹 1. Return Eligibility

We accept returns under the following conditions:

• Requests must be made within 14 days of delivery

• Items must be unused, unopened, and in original packaging

• Proof of purchase (order confirmation or receipt) is required

🔹 2. Non-Returnable Items

For safety and quality reasons, the following items are not eligible for return:

• Opened or used products

• Products damaged due to misuse

• Clearance or final sale items (if applicable)

🔹 3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Contact us within 48 hours of delivery

• Provide clear photos of the issue

• We will offer a replacement or full refund after verification

🔹 4. Refund Process

• Once your return is received and inspected, we will notify you of approval

• Approved refunds are processed within 5–10 business days

• Refunds will be issued to your original payment method

🔹 5. Exchanges

We only replace items if they are:

• Defective

• Damaged during shipping

🔹 6. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• We recommend using a trackable shipping method

🔹 7. Order Cancellations

• Orders can only be canceled within 12 hours of purchase

• Once an order has been processed or shipped, it cannot be canceled

🔹 8. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank or payment provider again

• Contact your payment provider (processing times may vary)

• If the issue persists, contact us for assistance